Effective date: 21/01/2025

At Placid Pools Pty Ltd (“we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website placidpools.au (the “Site”) and interact with our services.

Please read this Privacy Policy carefully. By using our Site, you agree to the terms of this Privacy Policy

Information We Collect

We may collect the following types of information from you:

Personal Information

When you visit our Site, request a quote, or contact us through our forms, you may provide us with personal information, including but not limited to:

• Name
• Email address
• Phone number
• Mailing address
• Project details (e.g., pool type, location, budget)
  
  

Non-Personal Information

We may also collect non-personal information about your visit, such as:

• IP address
• Browser type
• Operating system
• Device type
• Pages you visit on our Site
• Referring URLs

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our Site. Cookies help us analyse web traffic, remember your preferences, and personalize content. You can control cookie settings through your browser settings.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer support
• To process and manage your pool construction project
• To send you marketing communications (with your consent)
• To improve our website, services, and user experience
• To comply with legal obligations or resolve disputes

If you provide us with your contact information, we may use it to send you promotional emails, newsletters, or special offers. You may opt out of receiving these communications at any time by following the “unsubscribe” link in the emails or by contacting us directly.

How We Share Your Information

We do not sell, rent, or lease your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as hosting providers, payment processors, or email marketing services. These service providers are required to protect your data and use it solely for the purpose of providing services to us.
• Legal Compliance: We may disclose your information when required by law or to comply with a legal process, such as a court order or government request.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no data transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

Your Choices and Rights

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can update or correct your personal information if it is inaccurate or incomplete.
• Deletion: You can request that we delete your personal information, subject to certain exceptions.
• Opt-Out of Marketing: You can opt out of receiving marketing emails by following the instructions in the email or by contacting us directly.

To exercise your rights, please contact us using the information below.

Third-Party Links

Our Site may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children’s Privacy

Our Site is not intended for use by children under the age of 18, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected personal information from a child under the age of 18, please contact us immediately so that we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we update the Privacy Policy, we will post the new version on this page and update the “Effective Date” at the top of the policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Placid Pools Pty Ltd
2-4 Mt Koolmoon St
Smithfield
QLD, 4870
Australia

Phone: 0740388500

Email: [email protected]